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10 Steps to Client Relationship Mastery
An ideal attorney/client relationship runs smoothly from start to finish. The client is satisfied, refers friends and pays legal fees on time. The attorney enjoys professional, personal and hopefully financial rewards. However, the reality is that issues and problems (many of which are avoidable) can arise at any point during the course of representation. This program offers a practical and strategic approach to developing and maintaining effective and ethical relationships with law firm clients.
Attendees will learn:
- Ethical Standards Governing Lawyer Communication (MRPC 1.4)
- Five Key Points to Address at the Outset of Representation
- How to Develop a Strong Client Communication System
- Four Keys to Avoiding Miscommunication!
- Three Letters That Must Be Sent - ALWAYS - In EVERY Case!
- Strategies for Handling Difficult Client Situations
- Obligations Upon Termination of the Relationship
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Cynthia Sharp, Esq., Director of Attorney Development, The Sharper Lawyer
Veteran Attorney Cynthia Sharp works with motivated lawyers seeking to build sustainable law practices. After building and selling her boutique firm which she ran for over a quarter of a century, she embarked on a professional speaking and consulting career. For the past 10 years, she has dedicated herself to sharing practice building strategies and processes with solo and small firm attorneys throughout North America. In recognition of her contributions to the profession, the ABA GPSolo Division named her Trainer of the Year.
As Director of Attorney Development, Cindy has established an international presence as an author and speaker on the topics of law firm branding and marketing strategies. She also shares practice management techniques with an emphasis on ethical implications - lecturing extensively to law firms, bar associations and other legal organizations.
She can be reached via email at cindy@thesharperlawyer.com.
